Refund Policy

Last updated: 26 April 2026

1. Booking Cancellation Rule

Customers can cancel a service booking before technician dispatch without cancellation fee. If canceled after technician dispatch or arrival, a visit charge may apply.

2. Refund Eligibility

Refund is applicable only for eligible prepaid bookings where service was not delivered, canceled by Aquaserve, or paid amount was charged in error.

3. Non-Refundable Cases

Amounts spent on used spare parts, completed installation work, and customer-approved completed service are non-refundable after delivery.

4. Refund Timeline

Eligible refunds are processed to the original payment method within 5-7 business days, depending on banking partners.

5. Refund Support

For cancellation or refund support, email info@aquaserve.in or call +91 70505 05476.